Privacy Policy

What we collect

• Message content you type (your note).
• Mailing information needed to send the card (sender + recipient address). For “Random Kindness,” recipient addresses are kept private and are selected by our system.
• Payment information is processed by Stripe. We do not store full card numbers.
• Basic technical data (like IP address, device/browser info) for security and debugging.

How we use data

• To create, print, and mail your handwritten card.
• To process payments and prevent fraud.
• To provide customer support and troubleshoot issues.
• To understand what improves the product (basic analytics).

Who we share data with

• Payment processor: Stripe (to take payment).
• Fulfillment provider: our mailing/handwriting provider (to print and mail your card).
• Hosting providers required to run the website.

Random Kindness mode

• Recipient addresses are not shown to senders.
• We limit how many letters a recipient can receive in a period to avoid overwhelming anyone.
• We may pause kindness sending if capacity is reached and reopen later.

Data retention

We keep order data only as long as needed to fulfill your order, handle customer support, comply with obligations, and prevent abuse. We periodically delete older fulfillment/queue data.

Security

We use reasonable security practices to protect your information. No system is 100% secure, but we work to reduce risk.

Contact

Questions? Email: hello@sendaloveletter.com (Update this email if you use a different support address.)